Amazing Living Spaces
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Lasting products, guaranteed
Lasting products, guaranteed
We ensure all our products are of the highest quality, so that your new home improvements last for years after you have them installed. To give you extra peace of mind, everything we sell comes with a comprehensive insurance-backed guarantee.
If you have any issues with your products; for example if they break, or if they are not performing as promised, then contact us. We will – at our sole discretion – repair or replace any defective PVCu and Aluminium windows and doors for free, providing that the issue occurs less than 10 years after the date the item was manufactured.
Please check the reverse of your contract for full terms and conditions, or contact us with a copy of your contract at hand so we can help you work out if you are still under guarantee.
In order to make sure that your new windows and doors last as long as possible, then they will require some simple maintenance to keep them in tip-top condition. With just a little bit of care and attention, it’s easy to keep that “new windows and doors” feeling for years. Below we’ve explained some simple ways to keep your Britannia products looking their best, with some helpful tips on care, maintenance and keeping your guarantee valid.
uPVC Care
Taking care of uPVC is really easy
To keep it clean, just wipe it down with warm soapy water. Abrasive products and solvents like glass cleaner, metal polish, and scouring pads may damage gloss finishes or woodgrain effect finishes, so they should be avoided.
If stubborn marks don’t budge, they can be removed with a specialist uPVC cleaner.
To prevent condensation from building up, clear any debris from drainage slots between the bottom of the window and the external sill, and from inside the sashes when the window is open.
Glass Care
Whilst the glass used by us will be of good quality it may feature minor imperfections & blemishes & will be assessed according to Glass & Glazing Federation guidelines.
Just use a non-smear glass cleaner product and a paper towel to keep your glass looking shiny and new.
Spray the cleaner directly onto the glass and into the corners, then wipe down vigorously with the paper towel until it’s nearly gone. Then turn over the paper and buff until dry. For the very best finish, do the same to the outside of the window – until you can see your reflection in it.
External Glass
- Clean every four months
- Keep it grit and grime free with warm soapy water
- Finish with a glass cleaner
- Only use a soft cloth or paper towel.
Internal Glass
- Clean once a month
- Finish with a glass cleaner
- Only use a soft cloth or paper towel.
Hardware
Any metal-to-metal joints that do not have nylon bearings should be lubricated once a year with light engineering oil such as 3-in-1. These joints include friction stays, hinges, espagnolette, gearing mechanisms, shootbolts and locking mechanisms.
Rollers on door bolts, espagnolettes or shootbolt mechanisms that engage with locking keeps should be lubricated once a year with light grease such as lanolin.
How to keep your hardware clean
- Remember to clean your window furniture every four months.
- Use a soft duster or a damp chamois leather to remove dust and dirt
- Superior polishings and coatings eliminate the need for regular polishing and cleaning
- Avoid abrasive products and solvents such as metal polish, scouring pads and acetone.
Cleaning tips
- It’s a good idea to remove all rings, bracelets and watches before cleaning glass to prevent scratching.
- For your safety, never walk on a bay roof or lean a ladder against the frames, glass or guttering. If access is required above a large bay window, tower fixed scaffolding is recommended.
- And remember to use the right cleaning technique for the right part of the window, as outlined below, to keep them looking their best.
Handles
Just wipe with a damp cloth and dry thoroughly to remove dirt and dust.
Seals
Effective weather seals prevent draughts and stop heat escaping from your home. To keep them doing the job well, clean with a damp cloth. If a seal becomes dislodged from its grooves, simply slide them back into position to avoid damage.
Composite doors
Composite doors work hard to protect you and your home, but it’s not hard to look after them. Here’s how to care for each part of the door:
Door Leaf
Wipe away grime and grit with warm water and dry with a soft cloth.
Door frame
Wash with warm soapy water. Stubborn stains might require specialist uPVC cleaner.
External glass
Wash with warm soapy water and a soft cloth. Finish with a proprietary glass cleaner.
Leaded glass
Wash with warm soapy water and a soft cloth, and finish with a proprietary glass cleaner. Natural oxidation will occur over time.
Hardware
Take a clean cloth and warm water with a mild detergent, then simply wipe clean to a shine. Add light engineering oil such as 3-in-1 to all moving parts, especially if you live near the coast or an industrial site.
Hinges
Lubricate with light engineering oil.
Cylinder locks
Use a Teflon-based lubricant, not oil or graphite powder.
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Happy Customers
Donna Benwell
We are very pleased with our front door. It looks lovely and far better than I thought it would. The fitter was excellent.
Yvonne Levene
As a family, we have used Launa Windows on several occasions in different properties and have confidence in the service and quality.
This time, I had all windows and the front door replaced, as well as a window-to-patio door adaptation, which has modernized the property completely.
All personnel are helpful and supportive, from office staff to surveyors and workmen. I was kept informed of the processes and stages from beginning to end. I am very happy with the finished product, it has been updated and given a ‘facelift’ to the property, as well as increasing the warmth and light. The pricing was very fair, too, with options to pay in various ways.
Laetitia Mayne
Superb experience from start to finish whilst having our Bifold doors fitted by Launa recently. Duncan, the builder, was brilliant in explaining everything along the way and the fitters, Terry and Dan, were quick and efficient.
I would highly recommend this great local company. No comparison with others around in terms of service, quality and price.
James Lane
We had our windows replaced by Launa Windows and highly recommend them to anyone who is thinking of replacing their windows.
The finish is excellent, and the workmanship is very professional, resulting in our home feeling warmer and quieter.
The consultants were helpful and talked us through the whole process, the fitters were reliable, punctual, professional and above all friendly.
Rosemary Farley
From start to finish, this has been a very easy experience. We were absolutely dreading the upheaval of having the new windows and doors fitted, but nothing could have been further from the truth.
Our fitters Dan and Terry were so polite, personable and helpful that nothing was too much trouble. They were here for the whole week, and during this time, they worked so very hard and at the end of each day, they left everything clean and tidy.
I cannot speak too highly of them. At the end of the week, the house looked wonderful, and we were so delighted with having decided to go with Launa.
